Change Control Policy/Procedures

Overview

• Purpose:
  • Manage changes systematically to ensure stability, compliance, and minimal service disruption.

Change Initiation

• Request Submission:
  • Formal submission of all change requests with details on nature, purpose, and impact.

Review and Approval

• Assessment:
  • Review of change requests for impact on security, performance, and compatibility.
• Approval Process:
  • Designated authorities approve changes based on scope and impact.

Implementation

• Testing:
  • Thorough testing in a controlled environment before deployment.
• Schedule:
  • Changes scheduled during low-impact hours to minimize disruption.

Documentation and Communication

• Recording:
  • Documenting each change, including implementation details and issues.
• Stakeholder Notification:
  • Informing stakeholders about significant changes.

Post-Implementation Review

• Evaluation:
  • Reviewing changes post-implementation to assess effectiveness and lessons learned.

Compliance

• Regulatory Adherence:
  • Ensuring changes comply with applicable regulations and standards.