Troubleshooting and Support

Troubleshooting and Support

playgen.io is committed to providing a seamless experience for all users. If you encounter issues or have questions, refer to the troubleshooting tips below or reach out to our support team for assistance.

Common Troubleshooting Tips

• Game Not Loading: Ensure that your internet connection is stable. If the issue persists, try clearing your browser’s cache or switching to a different browser.
• Event Integration Issues: Verify that event listeners are correctly configured and that messages are being sent and received as expected. You can use the Playground feature in the Admin Portal to test and debug events in real-time.
• Access Control Not Working: If gated features (e.g., leaderboard or archive) are not functioning as expected, confirm that PLAYGEN_RESOLVER events are being handled correctly in your code and that the user’s access status is properly set.
• Subscription and Billing Questions: If you have questions regarding your current plan, credits, or billing details, please visit the Billing and Credits section or contact our support team.

Accessing Support

For additional help, you can access support based on your subscription level:

• Free Plan: Email support is available for general inquiries at support@playgen.io.
• Pro Plan: Priority email support is provided for faster response times and more in-depth assistance.
• Enterprise Plan: Dedicated support, including custom integrations and advanced troubleshooting, is available to meet the needs of enterprise clients.

Support Resources

• Documentation: Explore our comprehensive documentation for guides, tutorials, and API references.
• Guides: Check the Guides section in the Admin Portal for best practices and setup instructions on key features.
• Community and Updates: Stay informed with the latest platform updates through the What's New section and our social media channels.

For unresolved issues or specialized assistance, please don’t hesitate to contact us at support@playgen.io. Our team is here to help you make the most of your playgen.io experience.